Ticket Exchange
We are happy to provide an official ticket exchange service! A Harvest team member will manually process the ticket exchange between the Seller and Buyer for a processing fee. Please read the following instructions carefully. If you have any questions, please refer to the FAQ below.
STEPS TO RESELL A TICKET
- 1. Fill out the Ticket Exchange Form. * NEW: Waitlist added! * Sellers that don’t already have buyers, and vice versa, will be matched, FIFO (first-in, first-out). It’s built right into the Ticket Exchange Form. This will hopefully reduce noise and disorganization in the Facebook group.
- 2. The Seller will receive an email with a unique Access Code and the TicketWeb ticket page link. The Seller enters their code to reveal the Ticket Exchange feature on the Harvest page on TicketWeb. The Seller will pay the processing fee for each exchanged ticket. They will also receive a purchase confirmation email from TicketWeb.
- 3. Each Buyer indicated on the form will automatically receive an email with a unique Access Code and link to the TicketWeb ticket page. They can use the code to complete their ticket purchase(s). The system will email the ticket confirmation.
- 3a. If the Seller indicated on the form that they wish to keep some of their tickets, they will receive an email with a unique Access Code and link to the TicketWeb ticket page, where they can re-purchase them at the original price.
Once all transactions are complete, the ticket admin will refund the seller’s original purchase. Please allow 5–7 business days for the refund to appear on the seller’s credit card statement. The tickets will be sent by email on Sunday, September 8, 2025.
DEADLINE
The ticket exchange service will be available until Thursday, September 11 at 10 PM EST. We will refund Ticket Exchange fees for all transactions where the buyer has not completed their purchase.
FEES
For the Seller
| Tier/Service | Seller Pays |
Breakdown | Face Value |
Taxes & CC Processing |
|---|---|---|---|---|
| Exchange 1 Ticket | $18.90 | $15 | $3.90 | |
| 1 | $363.31 | $300 | $63.31 | |
| 2 | $403.91 | $335 | $68.91 | |
| 3 | $444.51 | $370 | $74.51 | |
| RV | $258.91 | $210 | $48.91 |
For the Buyer
| Tier | Buyer Pays |
Breakdown | Face Value |
Ticket Exchange Fee |
Taxes & CC Processing |
|---|---|---|---|---|---|
| 1 | $380.71 | $300 | $15 | $65.71 | |
| 2 | $421.31 | $335 | $15 | $71.31 | |
| 3 | $461.91 | $370 | $15 | $73.91 | |
| RV | $276.31 | $210 | $15 | $51.31 |
EXCHANGE FAQ
- Q: What does it cost to use the ticket exchange service?
- A: Sellers and buyers each pay $15 per ticket exchanged.
- Q: What if I originally purchased four tickets and only want to sell 1, 2, or 3 of them?
- A: Only the tickets exchanged will be charged.
- Q: Do I have to use this service if I want to sell my ticket?
- A: Our ticket exchange service is for those who do not know each other. If you have a trusted contact, you can buy their ticket directly, and they can forward it to you when it’s emailed the week of the festival. Tickets are not assigned to a specific person and can only be used once.
For your peace of mind, if you are buying or selling a ticket from someone you don’t know well, we recommend using this service. While you may use another escrow service, the seller is responsible for safe ticket delivery. Please note that Harvest Festival and alienInFlux cannot verify if another person received the same ticket through other means.
- A: Our ticket exchange service is for those who do not know each other. If you have a trusted contact, you can buy their ticket directly, and they can forward it to you when it’s emailed the week of the festival. Tickets are not assigned to a specific person and can only be used once.
- Q: Can I use this service if I have a hard ticket?
- A: You can exchange only tickets that you purchase online from TicketWeb using this system. We encourage hard ticket holders looking to sell to take appropriate precautions and to make arrangements to deliver their tickets to the buyer in person. Only accept photos of hard tickets from people you trust. But why, you ask?
Firstly, this service keeps it simple by handling both the financial exchange and the logistics of issuing new tickets to the buyer and invalidating the seller’s original tickets—one in, one out. Because hard tickets were paid for in cash with no further information collected, issuing a refund to the seller is not feasible.
Secondly, collecting the ticket code presents a security risk, as the code essentially is the ticket. We cannot provide reasonable protection to the seller in that scenario.
- A: You can exchange only tickets that you purchase online from TicketWeb using this system. We encourage hard ticket holders looking to sell to take appropriate precautions and to make arrangements to deliver their tickets to the buyer in person. Only accept photos of hard tickets from people you trust. But why, you ask?
- Q: Why is this so complicated? Why do I have to pay an exchange fee?
- A: The TicketWeb system doesn’t facilitate ticket resale. We’re offering this service to meet our community’s needs and eliminate opportunities for scammers to take advantage of our members’ kind and trusting nature. We’ve looked into existing services, but unfortunately, none offer this service at a fixed fee. Most build their business models around the idea that once an event sells out, the tickets are in demand and sold at whatever price the market will bear. That’s not fair, so we’re offering a fixed-fee alternative that fairly compensates the administrators for their time.
- Q: Is there anything I can do to ensure a scammer doesn’t use this system to fleece me or someone else?
- A: Yes. Only use the links on this page, which point to:
form.jotform.com/
harvestfest/2025TicketExchange
- A: Yes. Only use the links on this page, which point to: